FAQ
1. Can you tell me more about Hannah Anna?
Hannah Anna is a Southern California-based e-commerce retailer with curated collections (apparel and accessories) for strong, independent women -- from young adult to young at heart.
Building on the children’s boutique opened over ten years ago and inspired by their four daughters’ journey into young adulthood, the founders expanded Hannah Anna to empower women to embrace ‘Your style. Your story.’ Our mission goes beyond fashion; we foster individuality and consciousness in every narrative we inspire.
The store offers fashion narratives that appeal to both mothers and daughters.
2. Which brands Does Hannah Anna carry?
At Hannah Anna, we believe that fashion is a form of self-expression. That's why we carefully curate our collection to bring you the trendiest and most sought-after brands in the industry. Whether you're looking for a statement piece or a wardrobe staple, we have something for everyone.
Here are just a few of the popular brands we carry:
Citizens of Humanity
Citizens of Humanity is known for their premium denim and timeless designs. With a focus on quality and fit, their jeans are a must-have for any fashion-forward individual. From classic skinny jeans to relaxed boyfriend styles, Citizens of Humanity offers a variety of options to suit your personal style.
Pistola
Pistola is a brand that embraces individuality and self-expression. Their collection features edgy and unique designs that are perfect for those who want to stand out from the crowd. From distressed denim to bold prints, Pistola offers a range of options that are sure to make a statement.
Cami NYC
Cami NYC is all about effortless elegance. Their collection of silk camisoles and dresses are designed to make you feel confident and beautiful. With delicate lace details and flattering silhouettes, Cami NYC is the go-to brand for those who appreciate timeless and feminine pieces.
Cinq à Sept
Cinq à Sept is a brand that embodies the spirit of modern romance. Their collection features romantic and whimsical designs that are perfect for special occasions or everyday wear. From flowy dresses to tailored blazers, Cinq à Sept offers a range of options that are both sophisticated and playful.
Show Me Your Mumu
Show Me Your Mumu is all about fun and vibrant prints. Their collection features bold patterns and colors that are perfect for those who want to add a pop of personality to their wardrobe. From flowy maxi dresses to playful rompers, Show Me Your Mumu offers a variety of options that are sure to turn heads.
Many other brands
These are just a few of the popular brands we carry at Hannah Anna. Other brands include: Emi Jay, Baublebar, Paradigm Designs, Nation LTD, The Laundry Room, Hansen & Gretel, The Mayfair Group, Pirette, Minnie Rose, Sadie & Sage, Sage the Label, Michael Lauren, Daze Denim, Dear John Denim, WITHBLACK, DÈLUC, Stillwater, Saltwater Luxe, and others.
We are constantly updating our collection to bring you the latest trends and styles. Visit our website to explore our full range of brands and find the perfect pieces to express your unique style.
If you have any brands to suggest drop us a line at support@hannah-anna.com and we'll be happy to explore adding them.
3. How long do I have to return an item?
We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.
4. What are the conditions for a return?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
5. How do I start a return?
To start a return, you can log into your Hannah Anna account to initiate a self-service return or you can contact us at returns@hannah-anna.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. We must receive the return package no more than 14 days after you receive the return shipping label.
6. What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.
7. Are there any items that cannot be returned?
Yes, certain types of items cannot be returned. This includes perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), bodysuits, swimwear, lingerie, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please get in touch with us.
8. Can I exchange an item?
Yes, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
9. What is the refund process?
We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
10. What if I haven't received my refund?
If more than 15 business days have passed since we've approved your return and you haven't received your refund, please contact us at returns@hannah-anna.com.
11. Do you provide gift cards?
Yes, our electronic gift cards are the perfect present for any occasion, allowing recipients to curate their own fashion narrative with the latest trends and styles. Gift cards do not expire.
